These Terms and Conditions set out the basis on which we provide residential and commercial removal, packing, and associated services in and around Swiss Cottage. By booking any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions, the following definitions apply:
Company means the removal company providing the services.
Customer means the person, firm, or organisation booking the services.
Services means any removal, packing, storage handling, or related work carried out by the Company for the Customer.
Goods means all items that are to be moved, packed, stored, or otherwise handled by the Company.
Premises means the collection and delivery addresses and any other property where the Services are carried out.
The Company provides domestic and commercial removal services, packing and unpacking, loading and unloading, furniture disassembly and reassembly where agreed, and the transportation of Goods. Services may also include limited storage and disposal of certain items when specifically agreed in writing.
The exact scope of the Services will be detailed in the quotation or booking confirmation. Any services requested that fall outside the agreed scope may incur additional charges and will only be carried out at the Companys discretion.
3.1 Quotations
All quotations are based on the information supplied by the Customer, including the volume and nature of Goods, access conditions at all Premises, distance, and any special requirements. Quotations are usually provided on a fixed-price basis unless explicitly stated otherwise.
Quotations remain valid for a limited period as stated in the quotation. If no period is stated, quotations remain valid for 30 days from the date of issue, subject to availability of resources and any changes in costs beyond the Companys reasonable control.
3.2 Providing Accurate Information
The Customer must provide accurate and complete information regarding:
All items to be moved, including large, heavy, delicate, or high-value items.
Parking arrangements, access restrictions, and floor levels at all Premises.
Any special handling requirements, such as for pianos, antiques, or fragile items.
If subsequent information reveals that the work is substantially different from that originally described, the Company may adjust the price or, if necessary, decline to carry out the work.
3.3 Confirmation of Booking
A booking is only considered confirmed once the Customer has accepted the quotation and any required deposit or advance payment has been received by the Company. The Company reserves the right to decline any booking at its discretion.
The Customer is responsible for checking all details on the quotation and booking confirmation. Any discrepancies must be raised with the Company as soon as possible and prior to the date of the move.
The Customer agrees to:
Ensure that all Goods are prepared, packed, and ready for removal if a packing service has not been booked.
Arrange suitable parking and obtain any required permits for the Companys vehicles at all Premises.
Ensure that access routes are clear and safe, including stairways, hallways, lifts, and doorways.
Be present, or appoint an authorised representative to be present, during collection and delivery to direct the team and sign any necessary documents.
Secure all valuables, important documents, money, jewellery, and other items excluded from the Services before the team arrives.
Inform the Company of any items requiring special care or subject to statutory or insurance restrictions.
5.1 Pricing
Prices are based on the Services agreed in the quotation and may include charges for labour, travel time, fuel, tolls, parking, congestion or clean air zones, materials, and any additional services. All prices are exclusive of any applicable taxes unless stated otherwise.
5.2 Deposits and Balance Payments
The Company may require a deposit or full payment in advance to secure the booking. Any such requirement will be made clear at the quotation or booking stage.
Unless otherwise agreed in writing, the balance of any charges is payable on or before the completion of the Services. The Company is entitled to withhold commencement or completion of the Services if payment has not been made in accordance with the agreed terms.
5.3 Additional Charges
Additional charges may apply in the following situations:
Delays caused by the Customer, lack of access, or waiting time beyond the Companys control.
Work that is significantly greater in volume or complexity than originally described.
Extra services requested on the day, including additional packing, disassembly, reassembly, or extra journeys.
Parking fines, congestion charges, or similar costs reasonably incurred in carrying out the Services.
6.1 Changes to Booking
If the Customer wishes to change the date, time, or scope of the Services, the Customer must notify the Company as soon as possible. The Company will endeavour to accommodate changes but cannot guarantee availability. Changes may result in an adjusted price.
6.2 Customer Cancellations
If the Customer cancels or postpones a booking, the following may apply unless otherwise stated in writing:
Cancellations with sufficient notice may incur no charge or a reduced fee.
Cancellations with short notice, including within a few working days of the scheduled date, may incur a percentage of the agreed price to cover allocated resources and lost bookings.
Same-day cancellations or no-shows may be charged at up to 100 percent of the agreed price.
The precise notice periods and applicable charges will be detailed in the quotation or booking confirmation where possible.
6.3 Company Cancellations
The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will seek to reschedule the work as soon as reasonably possible. The Company will not be liable for any indirect or consequential losses arising from such cancellations.
The Company will not carry or handle the following items unless explicitly agreed in writing:
Cash, jewellery, watches, or items of exceptional value.
Important documents such as passports, title deeds, or financial records.
Hazardous, flammable, explosive, or corrosive substances, including gas cylinders, fuel, paints, and solvents.
Illegal items, stolen goods, or items that are otherwise unlawful to possess or transport.
Animals, plants that may be restricted, and perishable goods that may deteriorate in transit.
The Customer is responsible for ensuring that none of the prohibited items are included in the Goods. The Company may refuse to carry any items that it considers unsafe or unsuitable.
8.1 General Liability
The Company will exercise reasonable care and skill in the handling, packing, and transportation of Goods. Liability for loss, damage, or delay is subject to the limitations set out in this section.
8.2 Excluded Liability
The Company will not be liable for:
Loss or damage arising from incorrect or inadequate packing by the Customer, where packing services have not been provided by the Company.
Damage to contents of furniture, drawers, or containers that were not emptied by the Customer, unless packing of these items was included in the Services.
Normal wear and tear, minor scuffs, or scratches that may occur despite reasonable care.
Loss or damage arising from pre-existing defects, weaknesses, or instability in furniture or goods.
Delay or failure to perform caused by events beyond the Companys reasonable control, including traffic, weather, or access problems.
Indirect or consequential losses, including loss of profits, loss of opportunity, or emotional distress.
8.3 Limitation of Amount
The Companys total liability for loss or damage to Goods, whether resulting from negligence or breach of contract, will not exceed a fair market value of the items or a reasonable cost of repair, and is subject to any overall financial cap communicated in the quotation or booking. Higher levels of cover may be available by prior agreement and may incur an additional charge.
8.4 Notification of Loss or Damage
The Customer must inspect the Goods as soon as reasonably possible upon completion of the Services. Any visible loss or damage should be noted at the time and reported to the Company promptly. In all cases, written notification of any claim must be made within a reasonable period after completion of the work to allow investigation. Failure to notify within such a period may affect the Companys ability to properly assess and resolve the claim.
The Customer is responsible for ensuring suitable access for the Companys vehicles and staff at all Premises. The Company may refuse to proceed or may adjust its methods if access is unsafe or inadequate.
The Company will take reasonable care to avoid damage to property. However, the Company is not liable for damage arising from the movement of Goods where access is restricted, and the Customer has requested that the move proceed despite such restrictions, for example tight staircases or narrow doorways.
The Customer should take reasonable steps to protect flooring, walls, and fixtures if necessary. The Company may use reasonable protective measures but is not responsible for normal wear associated with moving Goods through the Premises.
10.1 General Waste Handling
Removal services may generate waste, such as packing materials or unwanted items. The Company is committed to handling waste lawfully and responsibly in accordance with applicable waste management and environmental regulations in the United Kingdom.
10.2 Prohibited Waste
The Company will not remove or dispose of hazardous waste, including chemicals, asbestos, medical waste, or any material that requires specialist handling or licensing. The Customer remains responsible for arranging lawful disposal of such items with appropriately authorised contractors.
10.3 Disposal Services
Where the Company agrees to dispose of items on behalf of the Customer, this will be clearly indicated in the quotation or booking confirmation. Additional charges may apply. The Company will use suitable facilities and carriers that comply with relevant waste carriage and disposal regulations. The Customer confirms that any items presented for disposal are not hazardous or restricted.
10.4 Recycling and Reuse
The Company may, where reasonably possible, seek to recycle materials such as cardboard, paper, and certain plastics generated during the removal process. The Company may also donate reusable items to charitable or reuse organisations where agreed with the Customer and where lawful and practical to do so.
The Company maintains appropriate insurance in relation to its business and vehicles. This may include public liability and goods in transit coverage, subject to policy terms, conditions, and exclusions.
The Customer is encouraged to maintain their own household or business insurance to cover any gaps in protection, particularly for high-value items that may exceed the standard levels of liability provided by the Company or its insurers.
If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that it can be addressed promptly. The Company will review complaints in good faith and seek to provide a fair resolution.
Where disputes cannot be resolved directly, the parties may consider independent advice or mediation. Nothing in these Terms and Conditions affects the Customer’s statutory rights under applicable consumer law.
The Company will collect and process personal information about the Customer and any relevant contacts solely for the purpose of managing quotations, bookings, payments, and service delivery. Information will be handled in accordance with applicable data protection legislation in the United Kingdom.
The Company will not sell or share personal data with third parties except where necessary to perform the Services, process payments, or comply with legal obligations.
The Company may terminate the agreement with immediate effect if the Customer commits a material breach of these Terms and Conditions, including failure to make due payment or providing false or misleading information that significantly affects the Services.
Upon termination, the Customer will be liable for any charges incurred up to the date of termination and any reasonable costs arising from cancellation.
These Terms and Conditions, and any non-contractual obligations arising in connection with them, are governed by and shall be construed in accordance with the laws of England and Wales.
Both the Company and the Customer agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.
No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy. Any waiver must be in writing to be effective.
These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services, superseding any prior discussions or understandings, whether written or oral, except where expressly incorporated into the quotation or booking confirmation.
As the best of any of the removal companies Swiss Cottage, we always focus in that to ensure you can get the moving experience which you desire at prices you will be gladly impressed.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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